The rules and conditions that govern your use of Drexo AI's platform and services.
Last updated: June 2026These Terms of Service ("Terms") govern your access to and use of the Drexo AI platform, website, mobile applications, and all related services (collectively, the "Service") provided by Drexo AI ("we," "us," or "our"), a company based in Tampa, Florida.
By clicking "I Agree," completing our checkout process, or otherwise accessing or using the Service, you ("Client" or "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
These Terms apply alongside any Service Agreement or Order Form you have executed with Drexo AI. In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement controls.
Drexo AI provides an AI-powered virtual receptionist platform designed for home service businesses. The Service includes:
Drexo AI reserves the right to modify, suspend, or discontinue any feature of the Service at any time. We will provide at least 30 days' advance notice for material reductions in functionality. Feature enhancements may be added without notice.
To use Drexo AI, you must create an account and provide accurate, complete, and current information about yourself and your business. You are responsible for:
You may not share your account with others, create multiple accounts for the same business without authorization, or transfer your account to a third party without our prior written consent.
Drexo AI offers monthly subscription plans as described on our pricing page. By subscribing, you authorize Drexo AI to charge your payment method on a recurring monthly basis.
For full billing terms, refer to your signed Service Agreement.
You agree to use Drexo AI only for lawful business purposes. You may not use the Service to:
Drexo AI reserves the right to suspend or terminate accounts that violate these rules, with or without notice, at our sole discretion.
Drexo AI operates as a technology service provider. You, as the business using our platform, are responsible for:
Drexo AI is not liable for any regulatory penalties, fines, or legal claims arising from your failure to comply with applicable communications laws. We strongly recommend consulting legal counsel if you are uncertain about your obligations.
Drexo AI's service is powered by artificial intelligence, which has inherent limitations. You acknowledge and agree that:
THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
All technology, software, AI models, prompts, platform design, workflows, and documentation that comprise the Drexo AI Service are the exclusive intellectual property of Drexo AI and are protected by applicable copyright, trademark, and trade secret laws.
Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business operations. You receive no ownership rights in the platform or its underlying technology.
You retain full ownership of your business data — including your business name, contact information, call transcripts, and CRM records. You grant Drexo AI a limited license to process and store this data to deliver the Service, as described in our Privacy Policy.
The "Drexo AI" name, logo, and associated marks are trademarks of Drexo AI. You may not use our trademarks without prior written permission.
Cancellation by you: You may cancel your subscription at any time by emailing support@getdrexoai.com at least 5 business days before your next renewal date. Your Service will remain active through the end of the current paid period.
Termination by Drexo AI: We may suspend or terminate your account immediately if you: (a) fail to pay an invoice within 7 days of its due date; (b) violate these Terms or your Service Agreement and do not cure the violation within 10 business days of notice; or (c) use the Service for unlawful purposes.
Effect of termination: Upon termination, your access to the Service will be revoked. You will have 30 days to export your data before it is permanently deleted. All outstanding fees become immediately due and payable.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DREXO AI'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO DREXO AI IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL DREXO AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST REVENUE, LOST PROFITS, MISSED APPOINTMENTS, OR LOST CUSTOMERS — EVEN IF DREXO AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow limitation of liability for consequential damages, so the above may not apply to you in full.
You agree to defend, indemnify, and hold harmless Drexo AI, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute arising under these Terms shall first be subject to good-faith negotiation for 30 days. If unresolved, disputes shall be settled by binding arbitration in Hillsborough County, Florida under the American Arbitration Association's Commercial Arbitration Rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm, without waiving the right to arbitration.
Class action waiver: You agree that any dispute resolution will be conducted on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration against Drexo AI.
Drexo AI may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify active subscribers by email at least 30 days before the changes take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.
For questions about these Terms, please contact us:
Reach out at support@getdrexoai.com — we're happy to walk you through anything.
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